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dc.contributor.authorCapelo, Carlos
dc.contributor.authorDias, João Ferreira
dc.date.accessioned2011-08-24T10:49:58Z
dc.date.available2011-08-24T10:49:58Z
dc.date.issued2009-01
dc.identifier.citationCapelo, C.; Dias, J. (2009). A System Dynamics-Based Simulation Experiment for Testing Mental Model and Performance Effects of Using the Balanced Scorecard. System Dynamics Review, 25, pp 1–34.pt
dc.identifier.urihttp://hdl.handle.net/10437/1345
dc.description.abstractThis study develops a theoretical model that explains the effectiveness of the balanced scorecard approach by means of a system dynamics and feedback learning perspective. Presumably, the balanced scorecard leads to a better understanding of context, allowing managers to externalize and improve their mental models. We present a set of hypotheses about the influence of the balanced scorecard approach on mental models and performance. A test based on a simulation experiment that uses a system dynamics model is performed. The experiment included three types of parameters: financial indicators; balanced scorecard indicators; and balanced scorecard indicators with the aid of a strategy map review. Two out of the three hypotheses were confirmed. It was concluded that a strategy map review positively influences mental model similarity, and mental model similarity positively influences performance.pt
dc.formatapplication/pdf
dc.language.isoengpt
dc.publisherWiley InterScience - John Wiley & Sons, Incpt
dc.rightsopenAccess
dc.subjectMENTAL MODELSpt
dc.subjectDOUBLE-LOOP LEARNINGpt
dc.subjectCOGNITIVE LIMITATIONSpt
dc.subjectQUALITY OF FEEDBACKpt
dc.subjectPERFORMANCEpt
dc.titleA System Dynamics-Based Simulation Experiment for Testing Mental Model and Performance Effects of Using the Balanced Scorecardpt
dc.typearticlept
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