Virtual Teams : human Resources’ technology preferences for better communication, increased trust and performance

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Virtual Teams : human Resources’ technology preferences for better communication, increased trust and performance

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Title: Virtual Teams : human Resources’ technology preferences for better communication, increased trust and performance
Author: Duarte, Isabel; Cunha, Luís
Abstract: Virtual Teams (VTs) are increasingly being adopted by companies. Being geographically and time dispersed, human resources of VTs are totally dependent upon the use of information and communication technologies (ICT) to support their communicational success. Although much research has already been done on several aspects of Virtual Teams, very little has focused on the relation between the virtual team communication performance and the selection of tools available to the team members. Additionally, most of the theories related to tool selection concentrate in the combined characteristics of task and technology, disregarding human factors based in personal characteristics, comfort and preferences. To detect which technology workers of Virtual Teams prefer for accomplishing each one of their communicational needs and to analyze the impact of personal characteristics based technology choice, on cohesion, leadership, knowledge share and trust, leading to virtual team performance, an electronic questionnaire has been sent to members of virtual teams in several companies from different sectors of activity, and 79 valid answers were received. The analysis looked at the data from different perspectives: Is there, globally, a preferred technology? Do personal characteristics of workers - Gender, Age Group, Education Level and IT use Proficiency – influence the choice? And, does the choice of the preferred technological tool that best suits each of the four HRM themes – Trust buildup, Management, Knowledge Share and Cohesion – follow the global preference? The results have shown that e-Mail is the preferred technology choice and that this choice is not influenced by gender. The other three sets of personal characteristics influence the choice. For building Trust and Cohesion, the preferred technology is videoconference, contradicting the global tendency whereas for Knowledge Share and for Management activities e-Mail is again the preferred technology, in line with the main choice.
URI: http://hdl.handle.net/10437/6970
Date: 2015


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