Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries

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Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries

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Title: Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries
Author: Marques, Pedro
Abstract: Nowadays, manufacturing companies are pressured to be competitive and innovative. Particularly this concerns the delivery of value to their customers. The assessment of the overall value chain, designed and implemented for a specific product and/or service, should be sustained by new business models (NBM), thus contributing to higher levels of customer satisfaction. Integrated product-services are assuming importance, allowing manufacturing companies to achieve longer and stable relationships with their customers. This requires, among other, organizational changes and novel methodologies for product-service development. In fact, an effective integration allows product-service innovation, which being exploited, contributes significantly to businesses’ competitiveness and sustainability. In this paper, a “roadmap” for NBM definition and implementation is presented, along with a new methodology for Product-Service Systems (PSS) development. Two case studies are used to test both the roadmap and the PSS methodology. As such, this work is expected to contribute to a clear understanding of NBM and their integration in a methodology for PSS.
URI: http://hdl.handle.net/10437/9703
Date: 2019-07-29


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